Company profile
MDLIVE
A Cigna-owned virtual-care service offering urgent care, plan-based primary care, therapy and psychiatry, and asynchronous dermatology.
- Operating status
- Operating
- Updated
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On this page
MDLIVE is a virtual-care service for urgent care, primary care, mental health and dermatology. Its live visits take place by phone or video, while dermatology uses a questionnaire and uploaded photos. Access is sold directly to patients and through participating health plans and employers.
Services
- Urgent care: on-demand, nonemergency visits with board-certified doctors. MDLIVE advertises access 24 hours a day, every day of the year.
- Primary care: scheduled wellness screenings, routine care and support for ongoing conditions. The primary-care service is for adults and is available only through select participating health plans.
- Mental health: scheduled therapy and psychiatry, including medication-management appointments with psychiatrists. The company also advertises care for children ages 10 to 17.
- Dermatology: an asynchronous service for one skin, hair or nail concern at a time. Patients submit a history and photos; MDLIVE says a dermatologist responds within 72 hours, usually within 24 hours.
Doctors may send a prescription to the patient’s chosen pharmacy when they determine one is appropriate. The MDLIVE FAQ says a prescription is not guaranteed and the service does not prescribe controlled substances. The public visit-price table does not quote medication prices.
Availability and access
MDLIVE reports that its platform is available throughout the United States and Puerto Rico. Phone-visit availability varies under state rules, and an available platform account does not mean every service or benefit is offered under every plan. Urgent care is on demand; primary-care and mental-health appointments depend on provider schedules. Primary care is limited to participating insurance plans.
MDLIVE is for nonemergency care. Its FAQ directs people with a medical or mental-health emergency to call 911 or use emergency care.
Pricing and payment
These are MDLIVE’s advertised prices as checked September 15, 2026. A $0 price depends on insurance or benefit eligibility rather than applying to every patient.
| Service | Advertised price |
|---|---|
| Urgent care | $0–$89 per visit |
| Primary care | Copay may be as low as $0 through a participating plan |
| Therapy | $0–$179 for an initial visit; follow-ups up to $140 before insurance |
| Psychiatry | $0–$299 for an initial visit; follow-ups up to $159 before insurance |
| Dermatology | $0–$95 per case |
The company says it accepts many major insurance plans, but not every plan covers every MDLIVE service. People with employer or health-plan access see their applicable charge before booking. Self-pay options are available for some services; primary care is the notable plan-only exception.
Company background
MDLIVE says it was founded in 2009. Cigna’s 2021 annual report states that Cigna acquired 97% of MDLIVE on April 19, 2021 and, together with its earlier investment, reached full ownership. MDLIVE now describes itself as part of Evernorth’s portfolio of care-delivery businesses.
Useful official links
Across the directory
Explore MDLIVE across Inside Telehealth
These links point to currently published guides that include MDLIVE. They organize existing evidence; they do not add a recommendation or establish that every service is available everywhere.
Care-area guides
State directories
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- South Carolina
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- Washington
- West Virginia
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Availability claims
One row per jurisdiction and reported status. Scopes that share a status, attribution, source and observation date are listed together in a single row; a scope the company reports differently keeps its own row. "Company / platform" means the company as a whole, not every service. "Company-reported" means the company said it; it has not been independently checked unless the attribution says so. Read each row's note.
| Jurisdiction | Scope | Status | Attribution | Observed | Source |
|---|---|---|---|---|---|
| United States |
| Available | Company-reported | MDLIVE — Frequently asked questions, MDLIVE | |
Dermatology: MDLIVE's FAQ answers "Where is MDLIVE available?" with "MDLIVE is available anywhere in the United States* and Puerto Rico", adding that with its national network of board-certified doctors you can ensure that each doctor available to you is fully licensed to practice medicine in your state. The asterisk marks a footnote saying availability of phone visits varies in accordance with state regulations. That answer is tagged to MDLIVE's dermatology service among others, and a separate FAQ answer says MDLIVE has a vast, nationwide network of board-certified, licensed doctors in all 50 states and Puerto Rico. This records where the dermatology service is offered. It does not establish which clinicians are available where you are, how a given skin concern is reviewed, how soon you receive a response, what you would pay, or that any particular treatment or prescription will be provided. Mental health: MDLIVE's FAQ answers "Where is MDLIVE available?" with "MDLIVE is available anywhere in the United States* and Puerto Rico", adding that with its national network of board-certified doctors you can ensure that each doctor available to you is fully licensed to practice medicine in your state. The asterisk marks a footnote saying availability of phone visits varies in accordance with state regulations. That answer is tagged to MDLIVE's mental-health service among others, and a separate FAQ answer says MDLIVE has a vast, nationwide network of board-certified, licensed doctors in all 50 states and Puerto Rico. This records where the mental-health service is offered. It does not establish which clinicians are available where you are, how soon an appointment can be scheduled, what you would pay, or that any particular treatment or prescription will be provided. Urgent care: MDLIVE's FAQ answers "Where is MDLIVE available?" with "MDLIVE is available anywhere in the United States* and Puerto Rico", adding that with its national network of board-certified doctors you can ensure that each doctor available to you is fully licensed to practice medicine in your state. The asterisk marks a footnote saying availability of phone visits varies in accordance with state regulations. That answer is tagged to MDLIVE's urgent-care service among others, and a separate FAQ answer says MDLIVE has a vast, nationwide network of board-certified, licensed doctors in all 50 states and Puerto Rico. This records where the urgent-care service is offered. It does not establish that a clinician is free at a given moment, which visit mode is permitted where you are, what you would pay, or that any particular treatment or prescription will be provided. | |||||
| United States | Primary care | Available | Company-reported | MDLIVE — Primary care, MDLIVE | |
Timeline
Dated, sourced events. Each date is shown at the precision the source supports; "alleged" means a claim in a filing, not a finding.
- (completed) — Cigna reaches full ownership of MDLIVE Acquisition
Cigna acquired 97% of MDLIVE and, together with its earlier equity investment, reached 100% ownership. Cigna assigned substantially all of the acquisition's goodwill to its Evernorth segment. Status: Completed as of ; Primary-source verified. Source: Cigna Corporation — 2021 acquisition disclosure for MDLIVE
Ownership and relationships
Sourced records of what this company acquired, merged with, owns or operates, or was formerly called. Each line says who asserts the relationship; "uncertain" notes are unresolved.
Subsidiaries
- Cigna —
Cigna's 2021 annual report states that it reached 100% ownership of MDLIVE on April 19, 2021. MDLIVE's current About page describes the service as part of Evernorth's portfolio of care-delivery businesses. Source: Cigna Corporation — 2021 acquisition disclosure for MDLIVE (+1 more in Sources)
Sources
Consolidated bibliography for this profile: every record cited in the text or behind its structured data, listed once.
- MDLIVE — Virtual care and current costs — MDLIVE; Company document; accessed — Current patient-facing overview of urgent care, primary care, mental health and dermatology, including advertised price ranges. The page states that prices and insurance coverage depend on benefits and that not every plan covers every service.
- MDLIVE — Primary care — MDLIVE; Company document; accessed — Describes scheduled wellness, routine and chronic-condition care for adults through select participating health plans. The advertised $0 copay is plan-dependent rather than universal.
- MDLIVE — Mental health — MDLIVE; Company document; accessed — Current patient-facing description of scheduled therapy and psychiatry, age eligibility, insurance qualifications and advertised initial and follow-up prices.
- MDLIVE — Dermatology — MDLIVE; Company document; accessed — Describes asynchronous photo-based dermatology, the stated response window, insurance qualification and advertised price range.
- MDLIVE — Frequently asked questions — MDLIVE; Company document; accessed — Current company-reported availability, visit modes, account and payment information, prescription limits, service scheduling and nonemergency scope.
- MDLIVE — About — MDLIVE; Company document; accessed — Company-reported 2009 founding year and current placement in Evernorth's care-delivery portfolio.
- Cigna Corporation — 2021 acquisition disclosure for MDLIVE — Cigna Corporation, filed with the U.S. Securities and Exchange Commission; Regulatory filing; Filed ; accessed ; SEC accession 0001739940-22-000007 — States that Cigna acquired 97% of MDLIVE on April 19, 2021 and, together with its earlier investment, then owned 100%.